We value our customers and it is our policy to provide exceptional customer service before and after sales are processed.
Returns and Refunds Policy
Due to the nature of our products, we cannot accept any returns. However, if you find there is a discrepancy with your order (for example- you ordered a particular item and we shipped the wrong item to you), please notify us via email within 48 hours of receiving your products and give us the opportunity to correct any issues.
Please review your order before submitting it. We will not be responsible for you ordering the wrong product.
Orders will be processed and shipped via USPS 24-72 hours after payment is received. Orders are shipped Monday-Friday, excluding holidays. NO ORDER WILL BE SHIPPED UNTIL PAYMENT IS RECEIVED.
Please inspect your order once it arrives. The package may show some wear and tear (which is normal), but there should not be any damage to your product. We are not responsible for damage to your items that occur during shipping. If you'd like to purchase shipping insurance, please email us prior to submitting your order and we will give you a quote for adding insurance to your shipment.
Some products may melt during shipment in warmer months. If this happens, simply place the product in the refrigerator until it stiffens.
Please ensure your shipping address is correct when placing your order. We will not be responsible for items shipped to a wrong address you provided.
Sales tax (7%) will be added during checkout for Ohio residents only.
We recycle shipping packaging whenever possible and encourage our customers to do the same. Please also recycle your product packaging.
Our products contain no artificial preservatives and should be used within 1 year of purchase.
The texture, color and scent of our products may vary slightly between batches due to the nature of our products. We do infuse a few of our oils in calendula flower petals which may result in petals in your finished product. Please do not be alarmed as the petals are harmless.